Shipping policy
Shipping Policy
At UniFam, we work to make sure your order reaches you safely and on time.
Order Processing
Orders are prepared and dispatched within 1–2 business days after your order is confirmed.
Orders placed during weekends, public holidays, or high-demand periods may require additional processing time.
Delivery Time
Estimated delivery time is 3–5 business days after dispatch.
Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances outside our control.
Shipping Fees
Shipping fees are calculated based on your delivery location and displayed during checkout.
Free shipping may be available on selected orders, offers, or promotions when stated on our website.
Order Confirmation
After placing your order, you may receive a confirmation by phone, WhatsApp, email, or SMS before your order is dispatched.
Please make sure your phone number and delivery address are correct when placing your order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If you notice an error in your address or phone number, contact us as soon as possible before the order is dispatched.
Once an order has been handed to the courier, we may not be able to change the delivery information.
Delivery Attempts
The courier may contact you before delivery.
Please make sure your phone is available and that someone can receive the order at the provided address.
If delivery fails because the customer cannot be reached, refuses the shipment, or provides incorrect information, additional shipping charges may apply if the order is shipped again.
Order Delays
Occasional delays may occur because of courier operations, public holidays, high order volumes, or conditions outside UniFam's control.
If your order takes longer than expected, contact our customer service team and we will help you check its status.
Package Inspection
We recommend checking the package when you receive it.
If your package appears damaged or you receive an incorrect item, contact UniFam as soon as possible with your order number and photos of the package or product.
Returns and Exchanges
Our shipping policy works alongside our Returns and Exchange Policy.
Returns can be requested within 7 days of receiving your order.
Exchanges can be requested within 14 days of receiving your order.
Products must meet the conditions stated in our Returns and Exchange Policy.
Shipping Coverage
UniFam currently delivers to supported locations within Egypt.
Shipping availability and fees may vary depending on the governorate or delivery area.
Contact Us
For questions about your shipment, delivery status, or order information, contact UniFam customer service and provide your order number so we can assist you.